SHIPPING, EXCHANGE AND RETURN

DELIVERY

Free shipping on purchases over NOK 1,500. Standard shipping on orders below this costs NOK 99.

We ship daily with Posten. The delivery time is calculated from when you place your order. Standard 2-4 working days (Monday-Friday). The tracking number will be sent to your provided email as soon as the package is on its way.


Your package is delivered to your nearest delivery point. If you need to have the package delivered to your home in your own mailbox, this must be notified by email or via the chat function on our website as soon as the order has been placed. When sending to a postbox, the customer is responsible for following up the package after it has been sent out from us, and any costs must be covered by the customer himself. If the name is not correctly marked on the letterbox, the package is automatically returned to the sender.
If there are any delays or if the package does not arrive, this is a matter between the customer and Posten. We always ship with tracking so that the customer can follow their order.

As a rule, packages must be collected within 7 days from Posten, after a notification has been sent that the package is ready for collection. If you do not collect the package within the deadline, the package is automatically returned to us from the delivery point. We charge a fee of NOK 199 for packages that are not collected within the specified time and are sent back to us from Posten.

Are you having problems collecting the package within the deadline? Contact the collection point or postpone the collection deadline in the Posten app.

RETURN

Do you want to return the order? Use the right of withdrawal form that you will find enclosed in your package and fill it in.

According to the Swedish Consumer Purchase Act, you have a 14-day right of cancellation on all purchases after you have received your order. Right of withdrawal starts from the day the package is picked up at the collection point, and accrues until the customer sends the package away. Return to the above address. The item must be returned in the same condition as when you received it. This means that the item must be unused, the tags must be intact, and the item must be without odor or stains. We appreciate it if the item is sent back in its original packaging, where this is possible.

You can easily order a return yourself via Posten's app, or hand in your package to your nearest Post office and state our return address.

We always offer shipping to all customers who shop for more than NOK 1,500. In the case of returns and exchanges, the customer pays for shipping himself.

You, as the sender, are responsible for the package returning to us when you return goods. We always recommend sending the return with tracking, so that you are insured should something happen.

OUR RETURN ADDRESS

Name: Golightly AS
Address: Postbox 3038, Lade. 7441 Trondheim
Telephone: 900 71 695
Email: Post@Golightly.no

CREATE RETURN: STEP BY STEP

1. Fill in the right of withdrawal form that was attached to your order.

2. Put the form together with the item(s) you want to return, in the same packaging as you received the item in.

3. Create a return via Posten's app.
- Go into the Posten app, and select the button that says "send"
- Print package in Norway.
- Choose the size with the measurements that fit your return
- Press continue if the package dimensions match
- Fill in sender information. This is your contact information
- Fill in recipient information.
- Pay for the shipment and follow the given instructions on how to deliver the shipment.

3. Deliver the package to your nearest Posten delivery point.

4. As soon as we receive and have processed your return, we will send out a confirmation email that the return has been completed.

5. The money is refunded back to you in the same way as you paid for the item.

REFUND

When we have received and processed your complaint, you will receive a confirmation from us by e-mail. The money will be refunded within 14 days from when we receive your return.

When paying by card or VIPPS, the money will be transferred to the payment card you used when you made the purchase. It can take 3-10 days before the money is back on your payment card.

When paying through Klarna, your invoice will be updated when the return has been processed. If the due date has expired before the return is received, Klarna must be contacted to avoid any cancellation fees. You can easily manage this via the Klarna app. If you have already paid the invoice, the refund will go through Klarna.

EXCHANGE

If you wish to exchange an item purchased from us, please note this clearly on the right of withdrawal form. We will send you a new item as soon as we receive the return, subject to the condition that we have the item(s) in stock. We cover new shipping to the customer when exchanging.
Unfortunately, it is not possible to exchange for another item with a different amount than the item you originally purchased. If you wish to change to another product, we recommend that you place a new order in the online store. We will refund the money for the product you did not want to keep as soon as we receive and process your return.

You, as the sender, are responsible for the package returning to us when you return goods. We always recommend sending the return with tracking, so that you are insured should something happen.

NON-REFUNDABLE ITEMS

All returns are carefully reviewed before refunding. The following defects in goods caused by the customer do not necessarily have the right to a refund:

Products received in a different condition than the original condition
Products without labels attached
Products that look worn or smell of perfume, deodorant or make-up
Products that are marked or damaged in any way by the customer