SHIPPING, EXCHANGE AND RETURN

DELIVERY

NORWAY: Free shipping on purchases over 1.NOK 500 sent in Norway. Standard shipping on orders below this costs NOK 99 for Norway.

INTERNATIONAL: Dhl Express Worldwide, NOK 250 standard shipping. All taxes are included in the price.

We ship daily with Posten and DHL. The delivery time is calculated from when you receive the tracking information via mail.

POSTEN
Standard 2-5 working days (Monday-Friday). The tracking number will be sent to your provided e-mail as soon as the order is packed and on its way.


Your package will be delivered to your nearest drop-off location or to your mailbox. When sending to a postbox, the customer is responsible for following up the package after it has been sent out from us, and any costs must be covered by the customer himself.
If the name is not correctly marked on the letterbox, the package is automatically returned to the sender.
If there are any delays or if the package does not arrive, this is a matter between the customer and Posten. We always ship with tracking so that the customer can follow their order.

Packages must normally be collected within 7 days from Posten, after a notification has been sent that the package is ready for collection. If you do not collect the package within the deadline, the package is automatically returned to us from the delivery location. We charge a fee of NOK 199 for packages that are not collected within the specified time and are sent back to us from Posten.

Are you having problems collecting the package within the deadline? Contact the collection point or postpone the collection deadline in the Posten app.

DHL Express - Norway

In order for you as a customer to have the best possible shopping experience, we have our own express delivery with a short delivery time. Using this solution costs NOK 199.
Delivery time with DHL Express is 1-2 working days.

When ordering DHL Express, you will have the opportunity to choose where you want the package to be delivered. When the package is on its way, you will receive a separate message from DHL giving you the opportunity to choose delivery.
 

DHL Express - International

For shipping to countries other than Norway, we ship with DHL Express International. Normal delivery time is 1-3 working days. We cover all expenses such as customs and VAT in the price of the item. The price for shipping is always NOK 250.

When ordering DHL Express International, you will have the opportunity to choose where you want the package to be delivered. When the package is on its way, you will receive a separate message from DHL giving you the opportunity to choose delivery.

 

RETURN - NORWAY

Would you like to return the order? Use the right of withdrawal form enclosed in your package and fill it out.

According to the Swedish Consumer Purchase Act, you have a 14-day right of cancellation on all purchases after you have received your order.The right of withdrawal starts from the day the package is picked up at the pick-up point / delivered to the mailbox, and accrues until the customer sends the package away. Return to the above address. The item must be returned in the same condition as when you received it. This means that the item must be unused, the tags must be intact, and the item must be without odor or stains. We appreciate it if the item is sent back in its original packaging, where this is possible.

You can easily order a return yourself via Posten's app, or hand in your package to your nearest Post office and state our return address.

We always treat shipping to all customers who shop for over NOK 1,500 in Norway.In the case of returns and exchanges, the customer pays for shipping himself.

As the sender, you yourself are responsible for the package returning to us when you return goods. We always recommend sending the return with tracking, so that you are insured if something should happen.

Under-franked packages sent in return by post will be charged NOK 400 to the customer (sender). This applies when the customer sends the package back without paying enough for postage.

OUR RETURN ADDRESS

Name: Golightly AS
Address: Postbox 3038, Lade. 7441 Trondheim
Telephone: 900 71 695
E-mail: Post@Golightly.no

 

CREATE RETURN: STEP BY STEP

1. Fill in the right of withdrawal form that was attached to your order.

2. Place the form together with the item(s) you wish to return, in the same packaging in which you received the item.

3. Create a return via Posten's app.
- Enter the Posten app, and select the button that says "send"
- Press package in Norway.
- Select the size with the measurements that fit your return
- Press continue if the package measurements match
- Fill in the sender information. This is your contact information
- Fill in recipient information.
- Pay for the shipment and follow the given instructions on how to deliver the shipment.

3. Deliver the package to your nearest Posten delivery point.

4. As soon as we receive and have processed your return, we will send out a confirmation email that the return has been completed.

5. The money is refunded back to you in the same way as you paid for the item.

 

RETURN - INTERNATIONAL

Would you like to return the order? Use the right of withdrawal form enclosed in your package and fill it out.

According to the Consumer Purchase Act, you have 14 days right of cancellation on all purchases after you have received your order.Right of withdrawalstarts from the day the package is picked up at the pick-up point / delivered to the postbox, and accrues until the customer sends the package away.

For returns of orders sent to countries other than Norway, send an email to: post@golightly.no for to get the correct return information on how to create and send the return package.

 

REFUND 

Once we have received and processed your complaint, you will receive a confirmation from us by e-mail. The money will be refunded within 14 days from when we receive your return.

When paying by card or VIPPS, the money will be transferred to the payment card you used when you made the purchase. It can take 3-10 days before the money is back on your payment card.

When paying through Klarna, your invoice will be updated when the return has been processed. If the due date has expired before the return is received, the customer must contact Klarna themselves to avoid any cancellation fees. You can easily manage this via the Klarna app. If you have already paid the invoice, the refund will go through Klarna.

 

CHANGE

If you wish to exchange an item purchased from us, please note this clearly on the right of withdrawal form. We will send you a new item as soon as we receive the return, subject to the condition that we have the item(s) in stock. We cover new shipping to the customer when exchanging.
The opportunity to exchange the item expires 30 days after purchase.
Unfortunately, it is not possible to exchange for another item with a different amount than the item you originally purchased. If you wish to change to another product, we recommend that you place a new order in the online store. We will refund the money for the product you did not want to keep as soon as we receive and process your return.

You, as the sender, are responsible for the package returning to us when you return goods. We always recommend sending the return with tracking, so that you are insured if something should happen.

 

NON-REFUNDABLE ITEMS

All returns are carefully reviewed before refunding. The following defects in goods caused by the customer are not necessarily entitled to a refund:

Products received in a different condition than the original condition
Products without labels attached
Products that appear worn or smell of perfume, deodorant or makeup
Products marked or damaged in any way by the customer