EXCHANGE, RETURN AND SHIPPING
PREY
How to exchange an item:
Note the desired exchange on the cancellation form.
Return the item: Follow the instructions explained below.
We are sending new product: As soon as we receive the return, subject to stock status. You will receive an email when we have received your return and a new item is on its way.
Important information: Replacement
Exchanges must be made within 30 days of purchase.
We cover shipping for exchanges to the customer, returns are covered by the customer.
For urgent exchanges, we recommend placing a new order and returning the original item for a refund.
RETURN OF ORDER BY POST
RETURN
1.
Fill out the return form (MINISTRY OF CHILDREN AND EQUALITY) that came with the order.
Place the item(s) and return form back in the packaging.
Attach the return label you received with your order to the outside.
2.
Deliver the package to your nearest convenience store/post office. There will be no charge here as long as you have used the return label from us.
3.
Wait until we have received and approved the return.
The money will be refunded when the return is received and approved (you will receive a notification by email). The cost of the return (99kr) will be deducted when we refund the money back to you.
RETURN ON ORDER WITH DHL EXPRESS
(Create return yourself)
1.
Fill out the cancellation form: You will find this enclosed in your package.
2.
Pack the item: Place the form and the item(s) you wish to return in the same packaging in which you received the item.
3.
Create a return via the Posten app:
Open the Posten app and select "Send".
Select "Package in Norway" and the size that suits your return.
Fill in the sender and recipient information.
Pay and follow the instructions for delivery.
4.
Deliver the package to Posten: Go to your nearest Posten delivery location.
Return address: Golightly AS
Pier II, 3
7010 Trondheim
Phone: 900 71 695
Email: post@golightly.no
Refund
Once we have received and processed your return, you will receive a confirmation email. Your money will be refunded within 14 days.
Payment via card or VIPPS: The money will be transferred to the payment card you used when purchasing. This can take 3-10 days.
Payment via Klarna: The invoice will be updated when the return has been processed.
RETURN OUTSIDE OF NORWAY
How to return an international order:
1.
Fill in the right of withdrawal form: You will find this enclosed in your package.
2.
Contact us: Send an e-mail to Post@Golightly.no to get the correct return information.
3.
Send the package: Follow the instructions you receive by e-mail from us.
Non-refundable items
Items received in the following conditions are not refundable:
Products without labels.
Products that appear worn or smell of perfume, deodorant or makeup.
Products marked or damaged by the customer.
Delivery
Norway: Free shipping on purchases over 1,500 NOK. Standard shipping for orders below this is 99-199 NOK.
International: DHL Express Worldwide, NOK 250 standard shipping. All taxes included.
Self pick up Trondheim: We have an office at Piren in Trondheim where it is possible to pick up your order by appointment. Read more about this solution HERE
Important information: Delivery
Packages delivered to a collection point/parcel box must be collected within the 7-day deadline at Posten. Uncollected packages will be charged 199 NOK.
If you have problems picking up the package, contact the pickup location or postpone the pickup deadline in the Posten app.
Delivery option "Package in mailbox" is sent without insurance.
Make sure the mailbox is well marked with the same name as on the order and that it is safe to send to.
Delivery time:
The post office: 2-5 business days. Tracking number will be sent by email.*
DHL Express - Norway: 1-2 business days, costs 199 kr.*
DHL Express - International: 1-3 business days, costs 250 NOK.*
*(With the reservation that the delay may occur beyond our control).
COMPLAINT
The right to a complaint covers goods that are defective according to applicable consumer law .
Complaints are only valid if there is a manufacturing defect, not user error.
You should contact us as soon as possible after you have discovered the error. You can contact us HERE