FREQUENTLY ASKED QUESTIONS

 

PRODUCTS

Do you have a size guide?

You find size guide on all products our inside on the product itself. The guide is under information about the product.

What is the difference between short and long length dresses?

Some selected dresses come in two different lengths, so that these fit to the most. You find the exact length in the size guide at the products. It is as rule 8 - 10 cm difference of long and short length. Exactly length of the dress comes completely other on where high you even is. Short: Approx. Middle on thigh Long: Approx. Down to knee

How do I treat the dresses?

We always recommend ironing or steaming our products if they have wrinkles after shipping. All our products can be steamed or ironed at low heat.
Most of our products can be washed, in which case we recommend hand washing at 30 degrees. We recommend washing in a laundry bag. Certain dresses and blouses can be dried hanging, but we recommend drying the products lying on a drying rack.
If the products cannot be washed, this is listed on the care label, as well as under info about the product on our pages.

Do the products come back in stock when sold out?

We constantly renew ourselves with new styles, and sell out the products as time goes on. Is your size out of stock? Send us a message on which product and size it applies to, and we will check whether this is a returning item or not. The Magic tops will not return unfortunately.

I want to advertise the product

The right of complaint covers goods which have faults in according to current consumer law. Complaint is only the debts if it is manufacturing error, not consumer error. You should contact us as soon as possible after that you have discovered the error. You can contact us at mail to Post@Golightly.no

Do you sell gift cards?

We sell electronic gift cards. These are ordered by placing an order: HERE and the gift card will be sent by email to the buyer.
Obs. Can't find the amount you wanted? Send us a message and we'll help you.

 

ORDER

I have not received an order confirmation by mail

Hello, after you have put in your order will you receive confirmation at mail with order number. Can you not find the email? Check spam or get contact then send we a ​​ny. You will receive new mail with tracking so fast we have packed and shipped of by the package your.

Can I collect my order in Trondheim?

We have a separate pick-up point in Trondheim where you can pick up your order and try the item by appointment. Send us a message on when it is convenient to pick up the item, and we will find a time. We are usually here between 8 and 16, but exceptions may occur. We are located at Pir II, 3. Alstadgården, 7010 Trondheim. You can contact us by email (Post@Golightly.no) or in the Chat function in the online store.

 

SHIPPING AND RETURNS

Delivery time?

We ship daily with Posten and DHL Express. Orders placed before 11 a.m.00 is usually sent the same day.Delivery time is calculated out in from when you puts in your order. Shipments by Post: Standard 2-4 working days* (Monday-Friday).
Shipments by DHL Express: Standard 1-2 working days*
Tracking number will be sent on your provided email so fast the package is on way.

*With the reservation that delays may occur with external actors beyond our control.

I would like to return my order 

Would you like to return the order? Make use of the right of withdrawal form that you will find enclosed in your package.You will find your own information on how to return parcels under "shipping and returns" at the top of our website.You can also click here: https://golightly.no/pages/retur

I want to return, but need a new right of withdrawal form

If you have lost the right of withdrawal form that came with you, you can create your own right of withdrawal form. You do this by filling in the following information and including it with the return: Name, telephone number, order number, item(s) ordered, date you received the item and date you returned the item.